Refund policy

# Return & Refund Policy

**Last Updated:** July 2026

At 81 Win Store, customer satisfaction is important to us. Since all of our products are made to order, please review our return and refund policy carefully before placing your order.

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## Returns

We accept eligible return requests within **30 days** of the delivery date.

To qualify for a return, the item must:

- Be unworn, unused, and unwashed.
- Be in its original condition.
- Include all original packaging whenever possible.
- Be accompanied by proof of purchase.

**Please do not send any item back without contacting us first.**

Because we work with multiple trusted production partners, return addresses may vary depending on the product and fulfillment location. Our support team will provide the correct return instructions after reviewing your request.

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## How to Start a Return

To request a return, please contact us at:

**support@81win.info**

Please include the following information:

- Your order number
- Your full name
- A description of the issue
- Clear photos if the item is damaged, defective, or incorrect

We will review your request as quickly as possible and provide the next steps if your return is approved.

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## Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within **7 days** after delivery.

Include clear photos showing the problem.

Once verified, we will gladly offer an appropriate solution, which may include:

- A replacement
- A full refund
- Another suitable resolution

There will be no additional cost for approved manufacturing defects or fulfillment errors.

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## Order Cancellations

Orders may be canceled before production begins.

Because every item is made specifically after an order is placed, we cannot guarantee cancellation once production has started.

If you need to cancel an order, please contact us as soon as possible.

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## Non-Returnable Items

The following items are generally not eligible for return:

- Personalized or customized products
- Items that have been worn or washed
- Products damaged due to misuse or improper care
- Orders with incorrect shipping information provided by the customer

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## Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Depending on your bank or payment provider, refunds typically appear within **5–10 business days**.

Shipping charges are generally non-refundable unless the return is due to our error or a confirmed manufacturing defect.

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## Need Assistance?

If you have any questions regarding returns or refunds, we're always happy to help.

📧 **Email:** support@81win.info

We strive to respond to all inquiries within **1 business day**.